Privacy Policy

Last updated: September 2026

Introduction

N.E.S.T (Nurturing Education with School & Therapy) is a special education and therapy center based in DHA Phase 2, Sector G, Islamabad, Pakistan. Families come to us during a sensitive and important time, and we understand that the details you share about your child are deeply personal. This Privacy Policy explains, in plain language, what information we collect through this website, how we use it, and how we look after it. By using our website or submitting our enrollment and assessment form, you agree to the practices described here.

Information We Collect

We only collect information you choose to give us, together with basic, standard website analytics. Specifically:

Enrollment & assessment form. When you complete our form, you may provide your child's name, date of birth, gender, diagnosis, and the programs you are interested in, along with your own name, your relationship to the child, your phone number and email address, your city, a preferred date and time for an assessment, information about any previous therapy, and any additional notes you wish to share.

Analytics and cookies. Like most websites, we use Google Analytics to understand how visitors use our pages (for example, which pages are viewed and roughly where visitors come from). This is collected in an aggregated way and helps us improve the site.

Interest signals. When you tap a WhatsApp or phone-call link on our site, we record that an enquiry was started so our team can be ready to respond. We do not read your WhatsApp messages or listen to your calls, this simply tells us which page prompted you to reach out.

How We Use Your Information

We use the information you provide to respond to your enrollment and assessment enquiries, to arrange and prepare for assessments, to understand your child's needs so we can advise you well, and to communicate with you about our programs. Analytics information is used only to improve our website and the experience we offer visiting families. We do not sell your information, and we do not use it for unrelated marketing.

How We Store & Protect It

Form submissions are delivered to the N.E.S.T team through a secure Google service and are handled by our staff. Access is limited to team members who need it to respond to your enquiry and care for your child. We keep your information only for as long as it is reasonably needed to assist your family and to run our center responsibly, and we take practical, good-faith measures to keep it safe. No method of transmitting or storing information can be guaranteed to be completely secure, but we treat your family's data with genuine care.

Cookies & Analytics

Our website uses Google Analytics, which may set cookies to measure site usage. If you prefer not to be included, you can disable cookies in your browser settings, use your browser's private or incognito mode, or install the Google Analytics opt-out browser add-on. Turning off cookies will not stop you from using the site or contacting us.

Third-Party Services

We rely on a few trusted third-party services to run our site and communicate with families, including Google (for analytics and for receiving form submissions), WhatsApp (when you choose to message us), and Instagram (our social page). When you interact with these services, their own privacy policies also apply.

Children's Privacy

Our services are for children, but our website is intended to be used by parents and guardians. Information about a child is submitted to us by a parent or guardian on the child's behalf. We do not knowingly collect information directly from children through this website. If you believe a child has provided us information without a parent or guardian, please contact us and we will remove it.

Your Rights

You can ask us to see the information we hold about your family, to correct anything that is inaccurate, or to delete it, and we will do our best to help promptly. Simply contact us using the details below, and let us know what you would like.

Changes to This Policy

We may update this Privacy Policy from time to time as our center grows or as our practices change. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review it occasionally.

Contact Us

If you have any questions about this policy or about how we handle your information, we would be glad to talk with you. You can call us at +92 300 5347304, +92 315 6289892 or +92 319 7757058, message us on WhatsApp, or reach out through our contact page. Our hours are Monday to Friday, 9:00 AM to 3:00 PM.